payments

ivr | automated phone

YOUR CUSTOMERS MAY PREFER TO PAY BY PHONE 

Let’s face it. Your customers may not have a computer or smart phone, can’t access the Internet when a payment is due or simply don’t trust making payments online and would rather call to make a payment. Don’t worry. PSN has just the right automated phone payment (IVR) solutions—three customizable options to meet your needs. And what’s even better? Your customers can opt out of the IVR to talk to a PSN Customer Service Representative (CSR) to make a payment or to get help.

benefits
  • Payments made through the phone solutions flow into the PSN system so that you can view them in real time—just like an online payment

  • Phone payments are consolidated with all other PSN payments for one deposit and one reconciliation 

  • Payments are automatically posted to your software to eliminate manual input and errors

  • No per-minute phone charges (except with the Elite solution); costs are covered through transaction fees, no matter how long the phone call is

  • Reduce calls to your staff; the PSN Call Center handles all customer questions regarding payments

  • You do not have to invest in or maintain an IVR system; PSN maintains all of the system equipment

  • If you already have an IVR system, PSN can investigate the ability to integrate with it to consolidate payments