© 2019 by Payment Service Network


Customer Service Representative

Provide assistance to payers who contact the PSN Call Center by phone or email


Job Description:

The primary responsibilities of the Customer Service position include:

> Assist callers in a professional and friendly manner

> Assist callers in using the PSN online, automated phone, mobile app or text portals

> Troubleshooting website or mobile app navigation

> Assist payers throughout the US

> Communicate with payers via email and online ticketing system

> Complete daily audit reports

> Perform additional tasks as requested

> Maintain a family-focused and positive work environment


Desired Skills & Experience:

Excellent communication skills and friendliness are essential. Ability to communicate orally and in writing are also essential. Additional qualities necessary to succeed include the ability to maintain a positive attitude in a team environment and to accurately complete reports and other tasks in a specified time. Previous customer service experience is a plus. Please include in your resume fluency in foreign languages.



This position requires you to work at PSN headquarters in Madison, Wisconsin.


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PSN is an Equal Opportunity Employer. All potential employees must pass a background check according to PSN standards and policies.