© 2019 by Payment Service Network


Service Account Manager

Provide training and support to PSN's clients.

Job Description:

The primary responsibilities of the Service Account Manager position include:

> Establish strong business relationships with PSN clients 
> Confer with clients by telephone or email to provide information and/or answer questions about PSN solutions 
> Train clients on PSN products and solutions.
> Identify needs of a client and recommend products or services that will solve their problems   
> Keep records of client interactions, recording details of inquiries, comments, as well as actions taken
> Resolve client problems/concerns in a timely manner
> Refer unresolved customer grievances to designated departments for further investigation 

Desired Skills & Experience:

Excellent communication skills are essential. Additional qualities necessary to succeed: minimum of 2 - 3 year's previous account  management experience; problem-solving abilities; strong computer skills including familiarity with the Internet (Windows environment); ability to multi task; and strong organizational skills.



This position requires you to work at PSN headquarters in Madison, Wisconsin.


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PSN is an Equal Opportunity Employer. All potential employees must pass a background check according to PSN standards and policies.