Service Account Manager
Provide training and support to PSN's clients.
The primary responsibilities of the Service Account Manager position include:
> Establish strong business relationships with PSN clients
> Confer with clients by telephone or email to provide information and/or answer questions about PSN solutions
> Train clients on PSN products and solutions.
> Identify needs of a client and recommend products or services that will solve their problems
> Keep records of client interactions, recording details of inquiries, comments, as well as actions taken
> Resolve client problems/concerns in a timely manner
> Refer unresolved customer grievances to designated departments for further investigation
Desired Skills & Experience:
Excellent communication skills are essential. Additional qualities necessary to succeed: minimum of 2 - 3 year's previous account management experience; problem-solving abilities; strong computer skills including familiarity with the Internet (Windows environment); ability to multi task; and strong organizational skills.
This position requires you to work at PSN headquarters in Madison, Wisconsin.
PSN is an Equal Opportunity Employer. All potential employees must pass a background check according to PSN standards and policies.