THE HUMAN TOUCH
If any of your customers prefer to talk to a Customer Service Representative to make a payment, PSN can accommodate them. Our Customer Service Representatives have been lauded for their excellent service. PSN decided to maintain an in-house Call Center because of the highly sensitive data we handle and to assure your customers are treated with respect. The Call Center is open 365 days a year. NOTE: Our representatives will also answer any questions your customers have about how to use our payment services.
Customers will appreciate they can talk to a human to make a payment
Payments made through the Call Center flow into the PSN system so that you can view them in real time—just like an online payment
Phone payments are consolidated with all other PSN payments for one deposit and one reconciliation
Payments are automatically posted to your software to eliminate manual input and errors
No per-minute phone charges; costs are covered through transaction fees, no matter how long the phone call lasts